PRIVACY POLICY

1. INTRODUCTION

Welcome to Reebews ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review platform service ("Service"). This policy applies to all users of our platform, including businesses that use our services (B2B clients) and individuals who interact with our platform through business implementations.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect the following personal information from our users:

2.2 Payment Information

Payment and billing information are processed and stored by our third-party payment processors:

• Razorpay (for Indian users) - PCI DSS compliant
• PayPal (for international users) - PCI DSS compliant

We do not store credit card numbers, payment card details, or other sensitive payment information on our servers.

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and analytics data
• Cookies and similar tracking technologies

3. HOW WE COLLECT INFORMATION

We collect information through:

• Direct Input: Information you provide when registering, creating profiles, or using our services
• Automatic Collection: Through cookies, analytics tools, and similar technologies
• Third-Party Authentication: Through Clerk authentication services
• Business Integrations: When businesses integrate our platform with their systems

4. HOW WE USE YOUR INFORMATION

We use the collected information for:

4.1 Service Provision and Account Management

• Creating and maintaining user accounts
• Providing access to platform features
• Processing transactions and managing subscriptions
• Authenticating users and maintaining security
• Delivering customer support services
• Sending service-related notifications (password resets, account updates, etc.)

4.2 Customer Support

• Responding to inquiries and support requests
• Troubleshooting technical issues
• Providing platform guidance and assistance

4.3 Marketing and Communications

• Sending email newsletters (with consent)
• Communicating product updates and new features
• Sending promotional offers and announcements
• Conducting customer satisfaction surveys

4.4 Analytics and Service Improvement

• Analyzing platform usage patterns
• Improving our services and user experience
• Developing new features and functionalities
• Monitoring platform performance and security

4.5 Legal and Compliance

• Complying with applicable laws and regulations
• Protecting our rights and interests
• Preventing fraud and abuse
• Enforcing our Terms of Service

5. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Razorpay (India) and PayPal (international) for payment processing
• Authentication Services: Clerk for user authentication and account management
• Email Services: Resend for email communications
• Analytics Services: Google Analytics and Microsoft Clarity for usage analytics
• Hosting Services: Hostinger for cloud infrastructure and data storage

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from authorities
• Court orders or subpoenas
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience:

6.1 Essential Cookies

• Authentication and security cookies
• Session management cookies
• Platform functionality cookies

6.2 Analytics Cookies

• Google Analytics for website usage analysis
• Microsoft Clarity for user behavior insights
• Performance monitoring cookies

6.3 Marketing and Advertising Cookies

• Future marketing platform integrations
• Advertisement targeting and personalization
• Campaign effectiveness measurement

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. DATA STORAGE AND SECURITY

7.1 Data Storage

Your information is stored on secure servers provided by Hostinger in India. We implement appropriate technical and organizational measures to protect your data.

7.2 Security Measures

• SSL/TLS encryption for data transmission
• Secure authentication through Clerk
• Access controls and user permissions
• Regular security monitoring and updates
• Industry-standard security practices

7.3 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When you request deletion of your account, we will permanently delete your data without retention.

8. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

8.1 Access Rights

• Request access to your personal information
• Obtain a copy of your data in a readable format

8.2 Correction Rights

• Update or correct inaccurate information
• Modify your account details and preferences

8.3 Deletion Rights

• Request deletion of your account and associated data
• Permanent removal of information from our systems

8.4 Marketing Opt-Out

• Unsubscribe from marketing communications
• Opt-out of promotional emails and newsletters
• Manage communication preferences

To exercise these rights, please contact us at contact@reebews.com.

9. INTERNATIONAL DATA TRANSFERS

Currently, all data is stored and processed in India through Hostinger's Indian servers. If we expand our services internationally, we will implement appropriate safeguards to protect your data during any international transfers.

10. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. THIRD-PARTY LINKS

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

13. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Time: We will respond to your inquiries within 30 days of receipt.

14. COMPLIANCE AND REGULATORY INFORMATION

This Privacy Policy is designed to comply with applicable Indian privacy laws and regulations. As our services expand globally, we will update this policy to ensure compliance with relevant international privacy regulations.

For payment processing, we rely on PCI DSS compliant payment processors (Razorpay and PayPal) to ensure the security of payment card information.