REFUND POLICY

1. INTRODUCTION

This Refund Policy outlines the terms and conditions for refunds on Reebews ("we," "our," or "us") review platform services. This policy applies to all users who have purchased our services and should be read in conjunction with our Terms of Service and Privacy Policy.

By purchasing our services, you agree to the terms outlined in this Refund Policy. We are committed to providing quality services and will process eligible refunds in accordance with the conditions specified below.

2. ELIGIBLE REFUNDS

2.1 Failed Payment Refunds

We provide refunds for failed payments that have been debited from your account but the service was not activated or delivered due to technical issues on our end.

2.2 Initial Service Purchase Refunds

We offer refunds for initial service purchases if our platform does not meet your requirements or is not the right fit for your business needs.

2.3 Recurring Payment Refunds

For users with recurring subscription services, we provide refunds for recent recurring payments under specific conditions.

3. NON-REFUNDABLE SERVICES

The following services and purchases are NOT eligible for refunds under any circumstances:

3.1 Additional Credits

Review Credits: Credits purchased to collect reviews from customers are non-refundable once purchased.

Product Credits: Credits purchased to collect reviews on specific products are non-refundable once purchased.

3.2 Partially Used Services

• Services that have been actively used beyond the trial or evaluation period
• Accounts with significant data generation or platform usage
• Services where substantial business value has been derived

3.3 Promotional and Discounted Services

• Services purchased at promotional prices or with discount codes
• Free trial extensions or bonus services
• Bundled services where individual components cannot be separated

4. REFUND PROCESS

4.1 How to Request a Refund

To request a refund, please contact our customer support team:

4.2 Refund Processing Timeline

• Review Period: 5-7 business days from receipt of refund request
• Approval Notification: Email confirmation of refund approval or denial
• Processing Time: 7-14 business days for approved refunds
• Bank Processing: Additional 3-5 business days depending on your bank

4.3 Refund Method

Refunds will be processed through the same payment method used for the original purchase:

• Razorpay Payments: Refunded to the original payment method (card/bank account)
• PayPal Payments: Refunded to your PayPal account
• Bank Transfers: Refunded to the original bank account

5. REFUND CONDITIONS AND LIMITATIONS

5.1 Service Termination

• Upon refund approval, your access to the refunded service will be immediately terminated
• All data associated with the refunded service may be permanently deleted
• You will lose access to any reports, analytics, or generated content

5.2 Data Export

• Before requesting a refund, ensure you have exported any important data
• We recommend downloading reports and backing up essential information
• Post-refund data recovery may not be possible

5.3 Future Service Access

• Refunded customers may re-purchase services at any time
• Previous refunds do not affect eligibility for future purchases
• However, repeated refund requests may be subject to additional review

6. SPECIAL CIRCUMSTANCES

6.1 Technical Issues

If you experience technical issues that prevent you from using our services:

• Contact our support team immediately
• We will first attempt to resolve the technical issue
• If the issue cannot be resolved within a reasonable timeframe, a refund may be considered

6.2 Service Downtime

• Planned maintenance and brief service interruptions do not qualify for refunds
• Extended unplanned outages may be eligible for service credits or partial refunds
• We will communicate any significant service disruptions through email and platform notifications

6.3 Account Violations

• Refunds will not be provided for accounts terminated due to Terms of Service violations
• Fraudulent activity or misuse of services disqualifies accounts from refunds
• Chargebacks initiated without first contacting our support team may result in account suspension

7. DISPUTE RESOLUTION

7.1 Internal Review Process

• All refund requests are reviewed by our customer success team
• Complex cases may be escalated to management for final decision
• We strive to resolve all refund requests fairly and promptly

7.2 Appeals Process

If your refund request is denied, you may:

• Request a detailed explanation of the denial
• Provide additional information or documentation
• Request a review by a senior team member

7.3 External Dispute Resolution

• For unresolved disputes, you may contact your payment provider
• Credit card chargebacks should be a last resort after exhausting our internal process
• Legal disputes will be handled according to our Terms of Service

8. CONTACT INFORMATION

For refund requests, questions, or concerns about this Refund Policy, please contact us:

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

9. POLICY UPDATES

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. We will notify users of significant changes through:

• Email notifications to registered users
• Platform notifications and announcements
• Updates to the "Last Updated" date at the top of this policy

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

10. LEGAL COMPLIANCE

This Refund Policy is designed to comply with applicable consumer protection laws and regulations. Our refund practices are fair, transparent, and in accordance with:

• Indian Consumer Protection Act
• Payment gateway regulations (Razorpay, PayPal)
• International consumer protection standards
• Industry best practices for SaaS services

11. IMPORTANT NOTES

• Refunds are processed in the original currency of purchase
• Currency conversion fees (if applicable) are borne by the customer
• Processing fees charged by payment gateways may be deducted from refund amounts
• Refunds do not include any third-party costs or fees incurred by the customer
• This policy does not affect your statutory rights under applicable consumer protection laws